Q: How long after placing the order can it be shipped?
A: Spot goods are usually shipped within 1-3 working days. For customized or pre-sale products, please refer to the shipping time instructions on the specific product page.

Q: Do you offer international shipping?
A: Yes, we support global delivery. The shipping cost and delivery time may vary depending on the destination, and details can be viewed during settlement.

Q: How can I check the status of my order?
A: Log in to your account and view real-time status in the 'Order History' section. You will also receive email notifications containing logistics tracking numbers.

Q: What payment methods are supported?
A: We support credit cards, debit cards, PayPal, Apple Pay, and more.

Q: What is the return and exchange policy?
A: Within 5 days from the date of receipt, if there are any quality issues with the product, you can contact us. The product must be kept in its original state, unused, and with the original packaging and labels. Due to hygiene reasons, jewelry is excluded.

Q: How to apply for a return?
A: Please send an email through the 'Contact Us' page or submit a return request in your account, and our customer service team will process it for you as soon as possible.

Q: How to choose the correct size for bracelets/rings/belts?
A: Each product page comes with a detailed size guide. For bracelets and rings, it is recommended to measure the inner diameter of existing suitable accessories or use a tape measure to measure the circumference of the wrist/finger. The belt refers to the waist circumference or the hole length of the existing belt. If you have any questions, please feel free to consult customer service.

Q: What is the material of jewelry? Will it cause allergies?
A: Our jewelry is mainly made of 925 sterling silver/316L stainless steel/titanium steel/brass materials, which are low sensitivity and skin friendly. If you are allergic to a specific metal, it is recommended to check the material description on the product details page. Long term wearing of gold-plated products may result in fading over time, which is a normal phenomenon.

Q: How to maintain the leather of bags and belts?
A: It is recommended to avoid prolonged exposure to sunlight or contact with water and chemicals. Regularly using professional leather care oil to gently wipe can maintain the luster and softness of the leather surface. When not in use, please store in a dust bag.

📱 Phone case related
Q: Is the phone case compatible with MagSafe?
A: 「the title with MAGSAFE words」Yes, our magnetic phone case is equipped with a powerful magnetic ring that perfectly matches MagSafe chargers and accessories, providing strong adhesion and stable charging.
「the title without MAGSAFE words」This phone case does not support MagSafe, but is compatible with regular wireless chargers.
Q: Is it difficult to disassemble the phone case?
A: Our phone case is made of flexible material, which ensures tight protection and is easy to disassemble. Suggest gently applying force from the corners to remove.

Q: Will the phone case turn yellow after prolonged use?
A: The transparent soft rubber phone case may slightly turn yellow over time and exposure to sunlight, which is a material characteristic. We recommend choosing fog transparent, solid color, or patterned styles, which can last longer and look like new.

Q: Can the ring be resized?
A: Our rings are mostly of fixed size (except for open-end rings), it is recommended to measure carefully before purchasing. Some styles offer half size options, please refer to the size guide for details.

Q: How to prevent oxidation and discoloration of jewelry?
A: It is recommended to avoid contact with perfume, sweat and toiletries. When not wearing, please seal and store in the original bag or jewelry box. The included silver wiping cloth can help restore shine.

Q: What should I do if there are quality issues with the product?
A: If you receive a product with quality issues, please contact us within 2 days after signing for it, providing photos and order number, and we will arrange a return or refund for you.

Q: Is there a physical store where you can try it on?
A: At present, we mainly sell through online shopping malls. You can follow us on social media to get the latest pop-up store or offline event information.

Q: How to clean and maintain my jewelry/bag?
A: We recommend using a soft dry cloth to gently wipe. For jewelry, clean it thoroughly with a small amount of neutral soapy water and wipe it dry. Avoid using chemical cleaning agents.